Advice and useful administrative steps
Car accident, glass breakage, loss of house keys, water leakage, etc. Find here all advice, administrative steps and first things to do to face these kind of situations.
My car’s been damaged... and the person responsible has disappeared. What should I do?
ReadYou come back to your parked car to find it scratched, dented or with a broken light, and there’s no sign of the person responsible. They’ve not left a note or their details, and have vanished without a trace. But there’s no need to panic. If you have OptiDrive car insurance (Privilège plan), you’re covered.
We’ve put together a step-by-step guide of what you need to know.
My car’s got a chipped windscreen or a broken window. What should I do?
ReadA stone, a branch or an act of vandalism, and you’ve got a cracked windscreen or a broken window. We’ve got good news for you – if you’ve taken out Glass Breakage cover (Active + Mini Casco or Privilège plans under an OptiDrive policy), you’re covered. Here’s what you need to know.
I’ve hit a wild animal. What should I do?
ReadA boar charges out of the forest, crosses the road... and hits your bumper before you’ve had time to react. Rest assured, you are covered if you have purchased OptiDrive car insurance. We've put together a step-by-step guide of what to do.
Got a water leak? Here’s a step-by-step guide of what to do
ReadA suspicious pool of water under the tap, a damp spot on the ceiling or a loose pipe... Water leaks rarely come along at a good time. We’ve got good news for you though – with AXA Home insurance, you’ll be guided through the whole process, from what to do first to getting compensation.
We’ve put together a step-by-step guide of what you need to know.
Shut the front door and left your keys inside? Here’s what you should do
ReadYou shut the door on your way out to work, and suddenly realise you’ve left your keys inside. But there’s no need to panic. With AXA OptiHome home insurance, you’re covered. We’ve put together a step-by-step guide of what you need to know.
Your mobile phone is broken. Here’s how you can get compensation
ReadYour phone slipped out of your hand, the screen is cracked, and your smartphone can no longer be used. We have some good news for you – with your AXA OptiHome home insurance policy, your multimedia devices are covered. We’ve put together a step-by-step guide of what you need to know.
Been the victim of a fire? Here’s a step-by-step guide of what to do
ReadThe fire has been brought under control and the fire brigade have left... What happens now? A fire is an impressive event, and there are a number of key things to do once the flames have been put out. We’ve put together a step-by-step guide of what you should do for your safety and your compensation.
Has your home been flooded? Here’s a step-by-step guide of what to do
ReadThe water levels have risen and your home has been damaged. Once the initial sense of dread has passed, there are a number of key things to do for your safety and your compensation. We’ve put together a step-by-step guide of what you need to know.
Damage caused by a hail storm? Here’s a step-by-step guide of what to do
ReadA hail storm can cause significant damage to your home and vehicle, particularly if the hail stones are the size of golf balls. We’ve put together a step-by-step guide of what you should do for your safety and your compensation once the storm has passed. Here’s what you need to know.
Has your home been hit by a storm? Here’s a step-by-step guide of what to do
ReadA damaged roof, a ruined garden or a power cut... large storms rarely leave homes unscathed. We’ve put together a step-by-step guide of what you should do for your safety and your compensation once the wind has died down. Here’s what you need to know.
Been involved in a pile-up? Here’s a step-by-step guide of what to do
ReadMultiple vehicles are involved and the situation is a confusing one... In a pile-up, it’s important not to rely solely on others and to know how to react.
We’ve put together a step-by-step guide of what you need to know.
Has your home been hit by a tornado? Here’s a step-by-step guide of what to do
ReadTornados are a rare but impressive phenomenon, capable of causing significant damage in the blink of an eye. We’ve put together a step-by-step guide of what you should do for your safety and your compensation once calm has been restored.
Has your home been hit by a earthquake? Here’s a step-by-step guide of what to do
ReadWhether your home has been damaged or not, there are a few precautions you should take after an earthquake, as some damage may not be visible straight away. We’ve put together a step-by-step guide of what you need to know.
Been in an accident involving your two-wheeler? Here’s how you can get compensation
ReadYou were riding a motorbike or scooter and have just been involved in an accident. Here’s a step-by-step guide of how to take the correct action to get your two-wheeled vehicle repaired and receive compensation.
Has your two-wheeler been stolen? Here’s how you can get compensation
ReadHas your motorcycle or scooter vanished, been stolen or broken into? Here’s everything you need to know to take action quickly.
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Making a Car insurance claim
Making a claimDo you want to make a claim under your Car insurance policy? Follow the procedure on the Car insurance claims page
Making a Home insurance claim
Making a claimDo you want to make a claim for a loss under your home insurance? Follow the procedure on the Home insurance claims page
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