What do I do after an earthquake?

The first things to do following an earthquake

• Find out about the local situation and any instructions to be followed; it may be that your local authority or the State has put certain important measures in place that you should be aware of.
• Be careful, aftershocks often take place in the hours or days following the first shock.
• If you have been evacuated, only return to your home after having received permission from the authorities.
• Do not take the elevator
• Check for possible causes of damage and serious injury:

- Gas, water and electricity: in the event of a leak, turn off the power supply, notify the authorities and leave your home;

- Your household products: if they have spilled, clean them immediately as some may be highly flammable;

- Possible fire outbreaks: these happen frequently following an earthquake.

• Do not light candles, lighters or matches, do not smoke.
• Do not go near electrical cables that have fallen to the ground nor broken gas lines.
• Be careful when opening your cupboards; items stored inside may have been dislodged.
• If you have to travel by car, find out about the road conditions and look out for any broken traffic lights.
• Take an inventory of the damage and take as many photos as possible before cleaning.

People to contact if you spot any damage

• Your insurer :

- First of all contact AXA Assistance (+352 45 30 55) if there is an emergency;

- To make your claim, you can contact your agent or send a "severe weather conditions" claim form to meteo@axa.lu.

Depending on the extent of the damage, the expert will tell you what types of professionals to contact for repairs.

• Your local council to find out what measures are being put in place for those affected.

Find out if you are properly insured

If you are an AXA customer with:

Refer to your policy or contact your advisor for more details.