I’ve hit a wild animal. What should I do?

What you need to remember at a glance

Step 1: Assess the situation
 

Your car isn’t drivable

• Find a safe spot and notify the local authorities of the situation (whether the animal is still on the road or not).
• Call AXA Assistance on +352 45 30 55, available 24/7.
• Have your number plate and the exact location of the accident to hand.
• AXA Assistance will organise the recovery and repatriation of your vehicle.
• A replacement vehicle may be made available to you for up to 10 days, depending on the duration of the repairs.
   

Your car is safe to drive

• Continue your journey carefully.
• Contact your advisor as soon as possible to make a claim.
   

Pick-up & Delivery service

As part of the Privilège plan, we pick up your car, lend you a replacement vehicle, and return your vehicle once it’s repaired at a date, time and location of your choosing, saving you several trips to the garage.

Step 2: Make a claim
 

You should follow two easy steps to complete your file:
☐ Download the claims form on axa.lu and fill it in, specifying the circumstances of the accident and the nature of the damage.
☐ Attach at least two photos (one overview and one close-up of the damage). Need help? Your advisor is at your service.
☐ If you would like to take advantage of the Pick-up & Delivery service, indicate the desired time and place for dropping off the vehicle.
☐ Send your file to claims@axa.lu or directly to your intermediary.

Step 3: Claims assessment

A claims assessor is automatically assigned by AXA Luxembourg to verify that this claim does indeed fall under “animal collision” cover.

Did you know?
A police report is not necessary for this type of claim. The claims assessor appointed by AXA will confirm the damage in a simple administrative step.

Bonus: How to limit the risks
 

Boars come out at dawn and dusk, mainly in autumn and winter. Here are a few tips:

• Slow down when approaching “boars crossing” signs and the edges of forests.
• Keep a keen eye on the verge, particularly at dawn and dusk.
• If an animal suddenly appears, brake firmly rather than trying to swerve out of the way, as braking is the safest manoeuvre.
• Animals often move in groups: stay vigilant when you see one, as others may follow.

This information is provided for information purposes only. Always check the general terms and conditions of your OptiDrive policy.