Individual customers
Access your MyAXA customer account to contact assistance, view your policies and make the most of many other services
- Eligible policies: Motor, Home, Health Individuals, Life Individuals, Investment Individuals, Civil Liability, Accident, Travel
- Ineligible clients: Business customers, legal entities.
- Ineligible policies: Pets, Corporate IARD, Vehicle fleets, Employee Benefits policies taken out via the employer (Life or health), Landlord’s Civil Liability.
Need help logging in?
Contact our Customer Service directly
- by Email: client@axa.lu
- by phone on +3524424241
Make your healthcare claims and track their progress in our MyAxa customer space
Quick and easy, you can make your claims simply by submitting photos of your statements and invoices and learn all about the site’s features via an explanatory video:
Do you have an AXA policy through your company?
Have you taken out a Life & Pensions or Supplementary Health policy through your company? Access your EBN portal.
- Eligible policies: group policies such as supplementary pension scheme (RCP), supplementary health scheme, international savings scheme (EXPAT), international pension scheme (PROTECTION) or supplementary pension scheme for the self-employed (RCPI)
- Ineligible policies: Motor, Home, Health Individuals, Life Individuals, Investment Individuals, Civil Liability, Accident, Travel.
