Individual customers
Access your MyAXA customer account to contact assistance, view your policies and make the most of many other services
- Eligible policies: Motor, Home, Health Individuals, Life Individuals, Investment Individuals, Civil Liability, Accident, Travel
- Ineligible clients: Business customers, legal entities.
- Ineligible policies: Pets, Corporate IARD, Vehicle fleets, Employee Benefits policies taken out via the employer (Life or health), Landlord’s Civil Liability.
Need help logging in?
Contact our Customer Service directly
- by Email: client@axa.lu
- by phone on +3524424241
Do you have an AXA policy through your company?
Have you taken out a Life & Pensions or Supplementary Health policy through your company? Access your EBN portal.
- Eligible policies: group policies such as supplementary pension scheme (RCP), supplementary health scheme, international savings scheme (EXPAT), international pension scheme (PROTECTION) or supplementary pension scheme for the self-employed (RCPI)
- Ineligible policies: Motor, Home, Health Individuals, Life Individuals, Investment Individuals, Civil Liability, Accident, Travel.