Multiple vehicles are involved and the situation is a confusing one... In a pile-up, it’s important not to rely solely on others and to know how to react.
We’ve put together a step-by-step guide of what you need to know.
| First thing to do | Notify the emergency services if nobody else has already done so, preferably using a roadside emergency telephone (automatic GPS location) |
| Should I move my vehicle? | Should I move my vehicle? No, stay on the spot while waiting for the emergency services |
| How to make a claim | How to make a claim Contact your agent or send a motor claims form to claims@axa.lu |
| Am I properly insured? | The OptiDrive Privilège plan (equivalent to comprehensive CASCO) covers all damage to your vehicle and your passengers |
| Injured at the wheel? | Security or Driver Protection Cover covers your medical costs |
1. Notify the emergency services if nobody else has already done so. Use a roadside emergency telephone if possible, as your GPS location will be transmitted to the authorities automatically.
2. Stay on the spot while waiting for help; do not try to move your vehicle.
3. If you spot an injured person or a person trapped in a car, find out if any of the people present are a doctor or a person trained in first aid. It is inadvisable to attempt to handle a wounded person without training.
4. Remember to fill in a report (with or without the authorities present) with each driver who hit or was hit by your vehicle.
Contact your agent or send a motor claim to claims@axa.lu. You can also submit your claim directly in your MyAXA customer portal.
The nature of a pile-up means several parties are involved. It is often very difficult to determine each person’s degree of responsibility in this type of accident.
• The OptiDrive Privilège plan (equivalent to comprehensive CASCO) means all damage to your vehicle and your passengers is covered by the insurer.
• Security or Driver Protection Cover allows your medical expenses to be taken care of if you are injured as a driver of the vehicle.
Refer to your policy or contact your advisor for more details.
This information is provided for information purposes only. Always check the general terms and conditions of your policy.
A pile-up involves multiple vehicles and parties, which makes determining responsibility much more complex than in an accident involving two vehicles.
Only the Privilège plan guarantees all damage to your vehicle and your passengers is covered. Check your current plan with your advisor.
It allows your medical expenses to be taken care of if you are injured as a driver of the vehicle at the time of the accident.
