Flood: what do I do if I’m struck?

The first steps if your home has been flooded

• If the electricity is still working, turn off the power before approaching flooded areas.
• Find out about the local situation and any instructions to be followed; it may be that your local authority or the State has put certain important measures in place that you should be aware of.
• Before restoring your home, take as many photos as possible and list the damage.
• Protect yourself during cleaning: strong rubber boots, goggles, helmet and rubber gloves. Your home is sure to present unusual risks: slippery floor, furniture and walls weakened, harmful products spread on the ground, proliferation of germs and microbes, etc.
• Remember to disinfect: damp promotes the proliferation of microbes.
• Only turn the power back on after checking the electrical system. The same goes for the gas. As soon as you have done this check, it is important to turn on the heating to deal with the damp.
• Before drinking tap water, check with your local council to find out if it is safe to drink.

People to contact

• Fire brigade to evacuate the water from your home if needed.
• Your insurer to make your claim. You can contact your agent or send a "severe weather conditions" claim form to claims@axa.lu. The 8-day deadline to report your claim has been extended because of the exceptional situation.
• Your local council to find out what measures are being put in place for those affected.
• An electrician to check your circuits before turning the power back on, if you think your installation may have been affected.

Find out if you are properly insured against flooding

If you are an AXA customer with:

Refer to your policy or contact your advisor for more details.