Here are the steps to follow for you to be compensated:
Step 1: Complete the claim form that you will find on your MyAXA portal or on our website: https://www.axa.lu/fr/insurance-home. Specify the circumstances of the claim and the nature of the damage.
Step 2: Attach photos of your damaged items to your declaration (close-up and overall views)
Step 3: Attach the leak search report (if applicable)
Step 4: Make a list of damaged real estate (walls, ceilings, floor coverings, etc.) and damaged items (furniture, household appliances, etc.)
Step 5: Provide documents proving the value of these items (purchase invoices, sales receipts, guarantee certificates, etc.)
Step 6: Attach a detailed quote for the repair of property damage or contact us if you want advice on choosing a service provider or if you want to do the work yourself.