My car’s got a chipped windscreen or a broken window. What should I do?

What you need to remember at a glance

Step 1: What is my situation?

Chipped or cracked windscreen

• Drive carefully to a windscreen specialist without delay, as the crack may get bigger.

Damaged fog light

• You can continue to drive your vehicle as normal.
• You should request a quote from a specialist, however.

Broken side window

• Cover the opening with a waterproof adhesive.
• Empty the vehicle of your belongings (items, documents and so on).
• Avoid parking the vehicle on a public road.
• Have a temporary film installed by a glazier if possible.
• If you need a replacement vehicle, AXA Luxembourg can provide you with one for a day.

Good to know

A simple repair will suffice in 70% of cases. There’s no need to replace the whole windscreen! This is the case if the crack is not in the driver’s field of vision and is less than 5cm from the edge of the windscreen.

Step 2: Choose a repair by a partner (the simplest option)
 

Make an appointment directly, without contacting AXA in advance:
 

• The partner will take care of all the administrative formalities with AXA on your behalf.
• All you need to do is confirm the appointment and that the repair has been carried out.
• AXA will arrange payment directly with the partner, and you don’t have to pay anything up-front (except an excess if necessary).
   

Step 3: Choose a repairer outside of our network
 

In this case, you must carry out the following three steps:
☐ Download the claims form on axa.lu and specify the circumstances and the nature of the damage.
☐ Attach your photos: one photo from the front of the vehicle (with the number plate visible) and one close-up of the damage. If the mirrors or headlights are damaged, add a quote from the garage of your choice.
☐ Send everything to your AXA advisor by email.
AXA Luxembourg will assess your claim, send approval of the cover to the chosen repairer and arrange the repairs according to the terms and conditions set out in your policy.

Step 4: Did you suffer the glass breakage abroad?
 

There’s no need to worry, as the cover remains quick and easy:

• Call a local specialist in the area (such as France Pare-Brise or Ouiglass in France).
• You can also contact Carglass or Autoglas in Luxembourg, who will direct you to a local partner in your area.
• The claim and invoicing are handled directly with AXA, just like with a local repair.
   

Another small tip

If you had a motorway vignette (such as a Swiss vignette) affixed to your old windscreen, its replacement is also covered by the Glass Breakage cover on a pro-rata basis for the remaining validity period.

Key points at a glance

☐ Cracked windscreen → Drive carefully to the repair workshop
☐ Broken window → Tape it up, empty the vehicle and do not park it on public roads
☐ Repair by a partner (Carglass/Autoglas) → Make an appointment directly without any hassle
☐ Repair outside of our network → Send the form and two photos to your advisor
☐ Abroad → The same simplified process via our partners
 

This information is provided for information purposes only. Always check the general terms and conditions of your OptiDrive policy.