What if I break my mobile phone?
Crash! Your phone fell to the ground and broke. Rest assured, here's what to do to be covered. This list is available for information purposes, always refer to the terms and conditions of your policy.
You just made your phone drop out of your pocket. The screen is now broken, rendering your device unusable.
Rest assured, all your multimedia devices (smartphone, television, tablet, computer) are covered by the “multimedia equipment” cover as part of OptiHome home insurance (Active or Privilege Package) in case of:
Depending on the package chosen, the coverage is:
With the Privilege formula, the excess never applies in the event of repair of your mobile equipment.
Keep hold of your damaged device. In the event of theft, file a complaint with the local police and insist on obtaining a crime report.
Here are the steps to follow for you to be compensated:
Step 1: Complete the claim form that you will find on your MyAXA portal or on our website https://www.axa.lu/fr/assurance-habitation. Specify the circumstances of the claim and the nature of the damage
Step 2: Attach photos of the damage to your declaration (except in the event of theft)
Step 3: Attach the purchase invoice for the damaged item or any other document proving you own the item (mandatory)
Step 4: Attach a detailed quote for the repair of the damaged property or for its replacement
Can your multimedia device be repaired? Be aware that repairs can be done before your declaration to the company if you use one of the repairers that we recommend below:
DIL REPAIR CENTER - BERTRANGE (Location)
Rue des Romains, 211
L‑8041 Bertrange (LU)
(+352) 261100 1
Open Monday to Friday
from 08:00 to 17:00
No lunch break
DIL REPAIR CENTER - ESCH/ALZETTE
Rue de l'Alzette, 99
L-4011 Esch-sur-Alzette (LU)
Open Tuesday to Saturday
from 10:00 to 13:30 and from 14:00 to 18:00