Your phone slipped out of your hand, the screen is cracked, and your smartphone can no longer be used. We have some good news for you – with your AXA OptiHome home insurance policy, your multimedia devices are covered. We’ve put together a step-by-step guide of what you need to know.
| First thing to do | Keep hold of your damaged device. If it’s been stolen, file a complaint and obtain a police report |
| Who is covered? | The holders of an OptiHome home insurance policy (with an Active or Privilège plan), through the ‘multimedia equipment’ cover |
| Reimbursement limit | Up to €5,000 (Active plan) or €10,000 (Privilège plan) |
| Excess | €350 (Active) or €125 (Privilège) for digital equipment – this never applies in the event of repairs under a Privilège plan |
| How to make a claim | Use the form available on MyAXA or axa.lu |
Your multimedia devices (smartphone, tablet, computer, television) are covered by the ‘multimedia equipment’ cover as part of your OptiHome home insurance policy (Active or Privilège plan) in the event of breakage or destruction following a fall, an impact or penetration by a foreign body, necessitating a repair or replacement. Theft of the device is also covered.
1. Keep hold of your damaged device; do not throw it away.
2. In the event of theft, file a complaint with the local police and make sure you obtain a police report.
Here’s what you need to have ready to receive compensation:
1. The claims form (available on MyAXA or axa.lu), specifying the circumstances and the nature of the damage.
2. Photos of the damage (except in the event of theft).
3. The purchase invoice for the damaged device or any other document proving ownership (mandatory).
4. A detailed quote for repairing the device or replacing it.
Your device may be repaired before making a claim if you call AXA’s partner for repairs:
| DIL Repair Center | Belle Étoile Shopping Centre, Route d’Arlon, L-8050 Bertrange – Tel.: (+352) 26 11 00 1 – Monday to Friday 09:00 – 20:00, Saturdays 09:00 – 19:00 |
The compensation is limited to €5,000 with the Active plan and to €10,000 with the Privilège plan. An excess applies for digital equipment: €350 for the Active plan and €125 for the Privilège plan. Good to know: With the Privilege plan, the excess never applies in the event of repairs to your mobile equipment.
This information is provided for information purposes only. Always check the general terms and conditions of your policy.
Yes. Your digital multimedia equipment is covered worldwide, within the limit and excess as set out in your plan.
No. If you use the repairer recommended by AXA, you can have your device repaired before submitting a claim.
Theft is included in the cover, but it is essential that you submit a police report together with your claims form.
