The fire has been brought under control and the fire brigade have left... What happens now? A fire is an impressive event, and there are a number of key things to do once the flames have been put out. We’ve put together a step-by-step guide of what you should do for your safety and your compensation.
| Can you smell gas? | Do not use your landline or mobile phone in the area to avoid any risk of explosion |
| Can I return to my home? | No. You must wait for the all clear from the authorities, as the building’s structure may be unstable |
| Don’t forget | Photos and a detailed list of the damage, before touching or restoring anything |
| How to make a claim | Contact your agent or send your claim to claims@axa.lu |
| Who else do I need to contact? | Who else do I need to contact? Your local council, to find out what measures are being put in place for those affected |
1. If you smell gas, do not use your phone (landline or mobile) in the area; doing so may cause an explosion.
2. Check the situation and whether any instructions are in place: your local council or the State may have imposed measures that must be observed.
3. Do not return to your property until you have received the all clear from the authorities. An unstable structure, for example, makes buildings dangerous as they are not secure.
4. Before touching anything, take as many photos as you can and draw up a list of the damage suffered.
5. Protect yourself during cleaning by wearing strong rubber boots, goggles, a helmet and gloves – the building may present unusual risks (weakened furniture and walls, broken or sharp objects on the ground).
6. If a smell of smoke persists, certain objects may well need to be cleaned several times.
7. Get rid of any food or drink that may have been exposed to heat, smoke or soot.
• Get in touch with your insurer to make your claim: contact your agent or send your claim to claims@axa.lu.
• Contact your local council to find out what measures have been put in place for those affected.
If you are an AXA customer, please refer to your policy or contact your advisor to check the extent of your cover against fire.
You are automatically covered in the event of a fire with OptiHome home insurance. If your home is no longer habitable, AXA will bear the costs for alternative accommodation.
If you have OptiDrive car insurance on an Active + Mini Casco or Privilège plan, you’re covered and AXA will lend you a replacement vehicle for the duration of the repairs.
This information is provided for information purposes only. Always check the general terms and conditions of your policy.
Take photos and draw up a list of the damage first. These elements will make processing your claim and compensation easier.
Contact your AXA advisor to find out what cover is set out in your policy in this situation, as well as your local council to see what measures are in place to help those affected.
First, document the damage (photos, list of damage), and then check with your advisor about what you should do next before carrying out restoration works.
