Declaration of loss

It is important to put together a complete file so that we can respond to you as quickly as possible:

At home

  • In case of a weather alert, bring in your belongings (e.g. garden furniture), close the windows and shutters, if possible put your car in a garage,
  • Follow the news; remain connected to www.meteolux.lu,
  • Have a professional verify that any television antennas and/or satellite dishes are firmly attached to your roof,
  • Stock water bottles and provisions,
  • Follow the instructions broadcast by the authorities,
  • Keep the AXA Assistance number handy: 45 30 55, which might be useful for you if you need emergency service.

AXA Assistance can also be reached directly via your App MyAXA.

On the road

  • Don´t travel by car. If you absolutely have to drive somewhere, avoid going through wooded zones,
  • Follow the information and the instructions of the authorities.

After the storm / flood

  • Above all, don´t touch any electrical or telephone wires that have fallen to the ground,
  • If your home was flooded, it certainly presents unusual risks: slippery floor, more fragile furniture and walls, possible electrocution, harmful products spread over the floor, proliferation of germs and microbes…
  • Take precautions: do not stay alone, cut off the power (water + electricity = danger), and wear gloves for cleaning,
  • Get your young children out of the devastated zones,
  • If you notice the smell of gas, do not use your telephone (fixed or portable) so as not to risk an explosion,
  • Draw up an inventory of the damage and take photographs,
  • Declare the loss as soon as possible to your AXA advisor.