MyAXA, services that make your life easier
As an individual customer, whether you have a motor, home, health or other insurance policy, the MyAXA customer account gives you an overview of all your policies and access to services that make your day-to-day life easier. Activate it now!
MyAXA, a world of services, whenever you want and wherever you are. In just a few clicks, you can:
✔ Consult your policies at a glance;
✔ Download your documents in only a few clicks;
✔ Declare and track your motor and home claims online.
And a lot more besides!
Find out in just a few seconds how to create your account:
More questions? We have the answers!
The advantages of your customer account
Emergency numbers at your fingertips
It can be difficult to react quickly in an emergency!. AXA is here to help and support you. Access the contact details of AXA assistance wherever you are and take advantage of the associated services: breakdown assistance, repatriation, etc.rld.
Contact your adviser and track your requests
Would you like to update your contact details, change your policies or request a new offer? Make your requests online 24 hours a day and track them from MyAXA.
Documents accessible at all times
Are you looking for information on one of your policies? Consult your insurance documents, such as your Special Conditions and tax certificates. Consult and generate your certificates with ease!
Submitting and tracking claims
Have you been in an accident? MyAXA is at your side! From your customer account, you can take care of all the formalities and track the status of your claims at a glance.
Any questions?
MyAXA is earmarked for our individual customers who have taken out an insurance policy with an AXA intermediary (agent, broker, banking partner) or directly with AXA Luxembourg.
For the time being, MyAXA can only be accessed for motor, home, individual health, individual life and investment, accident and travel insurance policies.
To create my customer space:
1. I go to: https://my.axa.lu
2. I enter a valid email address
3. I receive a confidential code via email to check if I can access it and I enter this code
4. I enter my policy number
5. I receive a second confidential code via email or via SMS and enter it
6. To finish, I just need to define my password
That’s it, I’m connected to my customer space!
The deadline for filing your tax return is approaching and you need your tax certificate. Thanks to MyAXA, you don't need to dig through your papers any more: you can retrieve it from MyAXA. To do so, go to <my documents>, then <tax certificate>.