MyAXA Customer Portal, manage your insurance easily and quickly
For our Individual Customers who have taken out a policy with an AXA intermediary (agent, broker, banking partner) or directly with AXA Luxembourg.
With the MyAXA customer portal, you can access a range of practical services, wherever you are and from all of your devices.
- Contact Assistance 24 hours a day, 7 days a week, in case of emergency
- Contact your AXA advisor
- Report and monitor your claims in real time
- Access your tax certificates and important documents
- View and manage your policies
- Make online requests, monitor them and chat with our advisors
- Request quotations for a new policy or a change to your coverage.
Log in to your MyAXA customer portal
You can now create your MyAXA account securely on my.axa.lu to make your life easier.
Contact AXA Assistance quickly
It can be difficult to react quickly when an accident or incident occurs.
To help make your life easier, access the AXA Assistance numbers and benefit from the associated services: Joker Taxi, Breakdown service, Repatriation etc.
The AXA assistance contact details are at your fingertips in just one click, wherever you are in the world.
An AXA advisor at your fingertips
It’s not always easy to meet up with your advisor when, for example, work commitments get in the way. Here you can find all of the information you need to easily get in contact and schedule an appointment with your advisor.
View your policies, coverage and personal data
Are you looking for information on one of your insurance policies?
Have you moved home or changed your telephone number?
All of your contact details can be found on MyAXA, you can view them and update them directly.
Monitor the status of your insurance claims and online requests
Have you been in an accident? Have you made an online request?
From your MyAXA customer portal, you can complete procedures electronically, monitor at a glance the status of your claims and requests, chat with our advisors and monitor your file.
Are you experiencing logging in problems?
Are you unable to log in? Is the system unable to find your policies?
View the FAQ section
Contact Customer Service
Contact our Customer Service by Email : client@axa.lu or by telephone on 44-24-24-1.