Emergency numbers at your fingertips
It can be difficult to react quickly in an emergency!. AXA is here to help and support you. Access the contact details of AXA assistance wherever you are and take advantage of the associated services: breakdown assistance, repatriation, etc.rld.
Contact your adviser and track your requests
Would you like to update your contact details, change your policies or request a new offer? Make your requests online 24 hours a day and track them from MyAXA.
Documents accessible at all times
Are you looking for information on one of your policies? Consult your insurance documents, such as your Special Conditions and tax certificates. Consult and generate your certificates with ease!
Submitting and tracking claims
Have you been in an accident? MyAXA is at your side! From your customer account, you can take care of all the formalities and track the status of your claims at a glance.
Make your healthcare claims in few clicks
Make your healthcare claims and track their progress in our MyAxa customer space. Quick and easy, you can make your claims simply by submitting photos of your statements and invoices.
MyAXA is earmarked for our individual customers who have taken out an insurance policy with an AXA intermediary (agent, broker, banking partner) or directly with AXA Luxembourg.
For the time being, MyAXA can only be accessed for motor, home, individual health, individual life and investment, accident and travel insurance policies.
Nothing could be easier:
1. Visit https://my.axa.lu
2. Enter your e-mail address and one of your policy numbers
3. A confidential code will be sent to you by e-mail or text message. Enter the code received
4. Set your password and accept the general terms and conditions of use.
You are now logged into your MyAXA customer account!
The deadline for filing your tax return is approaching and you need your tax certificate. Thanks to MyAXA, you don't need to dig through your papers any more: you can retrieve it from MyAXA. To do so, go to
Can’t find the document? You can also submit an online request: request my tax certificate.
