When you have used health care services in Luxembourg, this is how to submit your refund request at AXA Luxembourg according to your insurance conditions.
When you have health costs: doctor, dentist, optics:
1. Pay the Invoice
2. Keep a copy of the invoice
3. Send the original invoice to the Caisse Nationale de Santé du Luxembourg.
4. The Caisse Nationale de Santé reimburses its share and sends you a statement of its refunds.
5. Now you just need to send this statement and a copy of your invoice to AXA Luxembourg via email or post.
By email :
Write to firstname.lastname@example.org
Attach the digital copy of your health care invoice and the refund statement of the Caisse Nationale de Santé du Luxembourg.
By mail :
AXA Luxembourg, Service remboursement santé
1, Place de l'Etoile
Attach the paper copy of your health care invoice and the refund statement of the Caisse Nationale de Santé du Luxembourg.
AXA Luxembourg reimburses the insured share according to your insurance conditions.
AXA Luxembourg will send you a refund statement via email, mail or the MyAXA application.