Support that can change everything.
Because our mission as an insurer is to protect not only your home but also those who live in it, our home insurance now automatically, and at no extra charge, includes coverage designed to help victims, both male and female, of domestic violence.
What changes have been made to your home insurance policy?
We offer emergency rehousing in the event of domestic violence, ensuring the victim’s safety while a more permanent solution is being arranged together with the relevant associations in Luxembourg.
Assistance at any time
AXA Assistance, a team of emergency response specialists, trained to help you 24 hours a day, 7 days a week.
A safe place first and foremost
Depending on your situation, you can request to be taken to the home of a close friend or family member or ask for emergency rehousing (hotel).
Long-term support
During and after rehousing, you will continue to benefit from follow-up appointments with specialist associations to support you and help you through the process.
To make a claim under this coverage, the victim does not need to be a signatory to the home insurance policy, it automatically applies to the spouse/partner living at the same address.
How do I make a claim?
1️⃣ Contact our dedicated multilingual hotline in complete confidentiality.
📞 (+352) 24 618 610
The line is open 7 days a week, 24 hours a day.
2️⃣ AXA Assistance will discuss with you the most appropriate assistance and undertakes to respond within a maximum of 4 hours.
You can opt for:
🔹 Shelter at the home of a trustworthy person (close friend, family member, etc.), leaving all the transport arrangements to us.
🔹 Emergency rehousing for up to 7 consecutive nights (in an anonymous hotel) for you and your children, transport included.
Coverage provided in coordination with six approved associations.
Download brochureYou are not alone, help is out there
In the event of immediate danger, contact the relevant authorities first:
👮113: the police to request the rapid intervention of officers at your home.
💻 https://violence.lu/: for detailed information on support services for victims and perpetrators of domestic violence, with a helpline available 24 hours a day.
As part of our responsive support service, we work hand in hand with specialist associations who can be brought in to provide you with tailored support:
- Femmes en Détresse asbl: support service for victims of domestic violence.
- Profamilia: support service for victims of domestic violence.
- actTogether | infoMann: information and counselling service for boys and men.
- Fondation Maison de la Porte Ouverte: service for people in distress.
- CENTRE LGBTIQ+ CIGALE: support centre for the rights of lesbian, gay, bisexual, transgender and intersex people.
- CNFL LOG-in: counselling, psychosocial support and advice to guide victims until they find a place in a shelter
The Centre National pour Victimes de Violences (CNVV) also offers a warm and a friendly reception and emergency outpatient care to any victim, adult or minor, of any form of violence (physical, sexual, psychological, etc.).
Download our useful "contacts" sheet so you always have it to hand.
Download contacts sheetFor further information
Domestic violence is violence committed within a relationship. Domestic violence is not only physical (blows, injuries, sexual violence etc.), it can also be psychological (intimidation, emotional abuse etc.) or economic (confiscation of income etc.).
The violentomètre (the violence meter) is a useful tool to help better identify your particular situation.
Our coverage is aimed at all customers with a home insurance policy, the signatory of the policy or the signatory's partner living at the same address. It is automatic and added free of charge. To provide you with long-term support, we require you to make an undertaking to consult one of our partner associations within 3 days of being rehoused.
Victims can be rehoused for up to 7 consecutive days, up to twice each insurance year, to give them time to find a permanent solution. Transportation to a trustworthy person (family, friend, etc.) can also be organised, depending on the victim's wishes.
Victims can leave with their children, whether minors or adults, as well as their pets (dog and/or cat).
