How can I submit a complaint?
I am not satisfied with the solution proposed by my advisor
Contact AXA Réclamations via reclamation@axa.lu or send a written complaint to:
AXA Luxembourg To the attention of: Direction Générale 1 Place de l’Etoile L-1470 Luxembourg
To ensure that your complaint contains all necessary elements and can be treated as fast as possible, we suggest that you submit the following information:
- First and last name, address
- Telephone number
- Client or policy number
- N° of claim (if applicable)
- Reason for the complaint
- Whether or not you are an AXA client
How will we treat your complaint?
We will send a written acknowledgment for every complaint received that requires more than 3 days to be treated.
A client manager will treat your complaint and will strive to reply to you within a month.
You will receive a written explanation and the results of our analysis as well as a proposal for a solution.
AXA Luxembourg did not live up to my expectations. What can I do now?
If no solution has been found you can contact one of the following independent organisations:
Association des Compagnies d’Assurance (ACA, association of the insurance companies)
Le Commissariat aux Assurances (CAA, Insurance Supervisory Authority)
Union Luxembourgeoise des Consommateurs (ULC, Consumer Protection)
