E-protection: an insurance that effectively protects your digital life

  • One single coverage for you and your family 
  • A 24/7 assistance service
  • Legal advice by phone to inform you of your rights and obligations
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Protect your family against cyber risks

Online shopping, sharing information on social media, connected objects in your everyday life... you are increasingly present on the internet – may it be with your smartphone, your tablet or your computer. But are you well protected against cyber risks? AXA’s E-protection insurance secures your digital life against identity theft, bank fraud or e-commerce disputes.

3 good reasons to choose AXA’s E-protection

  • A response to modern threats

    A dedicated coverage to protect you and your family against financial risks and reputational damage on the internet.

  • Expert support and data cleansing

    In case of reputational damage (cyberbullying, defamation), AXA will cover the costs for cleaning up or removing harmful data.

  • Compensation for financial loss

    If a dispute with an online retailer or a bank fraud does not result in an amicable solution, AXA will reimburse you directly for the damage incurred.

Take 2 minutes to find out the price of your apartment insurance + E-protection

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Your rate in one click

Get your apartment insurance rate including E-protection immediately.

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Do you own a house or a connected property?

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Request a personalized offer from our AXA advisors.

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Focus on the most important coverages

The E-protection insurance is an integral part of the OptiHome insurance. No matter whether you have chosen the Active or the Privilège insurance plan, you can easily take it out.
  • Defending your interests in the event of fraudulent use of your personal data (a loan taken out in your name, a fake account). Coverage for the replacement of identity documents and compensation.
  • Reimbursement of fraudulent bank transactions carried out on the internet without your knowledge (e.g.: credit card fraud during your vacation).
  • Coverage of costs for cleaning up or removing defamatory or harmful information on social networks, blogs or websites (also applies to online bullying of children).
  • For online shops based in the European Union. If the ordered goods are not delivered, arrive damaged or non-compliant, and after failure of amicable settlement attempts, AXA will reimburse you the purchase price of the goods.
  • Extension of insurance coverage in the event that the security breach originates from one of your connected household devices (smart TV, smartphone, connected toy) and leads to fraud or abusive use.

Everyone has different digital protection needs

Find the one that’s right for you.

Learn more about the OptiHome home insurance
  • Parents of teenagers

    Social networks are part of their lives. Protect them from cyberbullying and damage to their online reputation with our specialized assistance.

  • Frequent online shoppers

    Do you order regularly online? Secure your deliveries and transactions against merchant site failures and hacking.

  • Connected households

    With the growing number of smartphones, tablets and smart devices in your home, AXA’s E-protection acts as a shield for your family’s entire network.

Learn more about the OptiHome home insurance

MyAXA, your insurance is always at hand

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With the app and the client portal MyAXA, you can easily manage your liability insurance:
The MyAXA app - a convenient tool to easily manage your insurance matters:
• Access your home insurance policy and check your coverage.
• Find your AXA advisor’s contact details for immediate assistance.

Discover MyAXA

Find your insurance advisor

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To find out more about our insurance solutions for your home or your other insurance needs, contact your AXA Luxembourg insurance intermediary.

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How to subscribe to the E-protection option?

The 4 steps to subscribe to your home insurance

  • First step: In just a few clicks we offer you a home insurance simulation for your apartment, allowing you to get an idea of the online rate

  • Second step: Enter the information about your home and you can immediately view your rate 

  • Third step: Enter your insurance needs, choose your options and benefit from the expertise and advice of AXA’s insurance advisors

  • Fourth step: Provide your supporting documents (identity card, …) and validate your subscription by signing electronically or physically