Make a claim under your home insurance policy

To make a claim under your home insurance policy:

1. Download the home insurance claim form according to the type of damage suffered:

  • Damage to the Home

    Download this form to notify us of damage to your home, such as:

    • Fire, Storm and hail, Water damage, Theft and vandalism, All risks, Property damage, Luggage, Assistance.

    DOWNLOAD THE FORM 

  • Liability insurance diverse risks

    Download this form to notify us of damage involving your Civil Liability, such as:

    • Physical or material damage to a third party
    DOWNLOAD THE FORM 

  • Electric devices & multimedia material

    Download this form to notify us of damage to electrical and multimedia devices, such as:

    • A short circuit, an overload of electrical current, an insulation fault, overvoltage, wear and tear, a machine failure, etc.

    TELECHARGER LE FORMULAIRE 

  • E-protection

    Download this form to make a claim related to e-protection such as:

    • Legal support, identity theft, fraudulent use of payment methods, e-reputation, online shopping, connected objects, etc.

    DOWNLOAD THE FORM 
  • AXA Luxembourg - Coronavirus - Voyage

    Travel

    Your trip has been cancelled due to an unforeseen event covered by your insurance, your luggage has been lost, damaged or stolen, you have become ill, you had an accident or you wish to ask for repatriation while being on a trip abroad

    DOWNLOAD THE FORM 

2. Complete your document directly from your computer.

3. Print it and sign it

4. And send your form by email to claims@axa.lu

Services and Tips:

  • AXA Blog Actualiser son assurance habitation

    10 signs that your insurance policy is out-of-date

    Whether moving in together, welcoming a child, throwing ourselves into our passions... There is never a dull moment, and that is what makes life so exciting! But what about your insurance? Does it also need a bit of a shake-up to give you and your family the protection you deserve?

    Read the article 

  • Emergency and Assistance

    Contact AXA Assistance on +352 45 30 30 55

    Or visit the AXA Assistance page for help.

    AXA Assistance page 

  • AXA Advisers at your service

    An advisor is available in every region of the Grand Duchy to offer you his services and his well-informed advice about insurance solutions :

    Find an AXA agency