Compensation claim for a Luxair trip

Declaration forms concerning a Luxair travel insurance

You have booked a trip with Luxair and you have subscribed to a travel, luggage or accident insurance?

AXA Luxembourg is Luxair’s travel insurance partner.

If you have encountered a problem during your trip and you wish to claim a compensation in connection with your insurance:

  1. Download the form linked to your request
  2. Complete it
  3. Send it to the contact details stated on the form

You can find all information regarding your insurance on the Luxair site:

https://www.luxair.lu/en/information/insurance/

 

The insurance partnership between Luxair and AXA Luxembourg ended on 1 July 2026.

Did you purchase your insurance before 1 July 2026? 

Your coverage remains fully valid for your trip booked with Luxair. AXA continues to manage your insurance contract: you can file your claim directly on this page.

Are you booking your trip as of 1 July 2026? 

AXA insurance solutions are no longer offered when booking your Luxair trip. For any new subscriptions or questions regarding your trip, please visit the Luxair.lu website or contact Luxair Customer Service at +352 2456-1 (available 7 days a week, from 07:00 to 19:00).

  • Annulation Declaration Sinistre Voyage Formulaire Luxair AXA Luxembourg

    TRAVEL CANCELLATION

    Your trip has been cancelled due to an unforeseen event covered by your insurance

    TRAVEL CANCELLATION FORM 
  • Bagages Declaration Sinistre Voyage Formulaire Luxair AXA Luxembourg

    LUGGAGE

    Your luggage has been lost, damaged or stolen.

    LUGGAGE FORM 
  • Accidents Declaration Sinistre Voyage Formulaire Luxair AXA Luxembourg

    ACCIDENTS

    You have become ill, you had an accident or you wish to ask for repatriation while being on a trip abroad

    ACCIDENTS FORM 
Luxair Insurance Site