MyAXA: manage your insurance wherever you are.
MyAXA is your personal account for viewing your policies, reporting a claim or tracking your health reimbursements 24/7 in just a few clicks.
What you can do with MyAXA
Access all your documents
Find your policies, invoices, tax certificates and other important documents at any time, directly from your client account.
Submit and track your claims
Submit a claim online in minutes and track the progress of your file at every stage.
Request your health reimbursements
Send your statements and invoices in just a few clicks by taking a photo or uploading them directly from your account.
Find emergency numbers
Find contact details for AXA Assistance in an instant to get help when you need it, wherever you are.
Complete your tasks online
Update your contact details, send a request for information or complete your tasks without having to contact us by telephone.
The first time you log in to MyAXA
If you’re creating your client account for the first time, follow the steps below to activate your account in just a few minutes.
- Go to my.axa.lu.
- Enter your email address.
- Enter the code received by email or text message.
- Enter one of your policy numbers.
- Choose your password, and you’re all set!
Why create your MyAXA account today?
An unexpected event can happen at any time. Activating your MyAXA account now will allow you to access your policies, complete your tasks and find your documents in an instant, without wasting time when you actually need them.
Tutorial: Simplify your Health tasks with MyAXA
Any questions?
MyAXA is dedicated to our individual clients who have taken out an insurance policy (car, home, health, life and investment, accident or travel insurance) through an intermediary (an agent, broker or banking partner) or directly with AXA Luxembourg.
Your policy number can be found on all contractual documents and on documents such as invoices, health statements, your car insurance card and more.
If you couldn’t find the answer to your question, please contact us at client@axa.lu
The deadline for submitting your tax return is approaching and you need your tax certificate... Thanks to MyAXA, you no longer need to sift through your paperwork! You can find your certificate in the “My documents” section.
No, these policies are not visible in the MyAXA client account. A dedicated area for policies taken out through your employer is available on the EBN platform: https://ebn.axa.lu.