Accessibility Statement AXA Luxembourg

Everyone should be able to easily use and consult the information on a website or an app, in particular people with disabilities and/or using assistive software or specialised equipment (blind, partially sighted or otherwise disabled people).

AXA Luxembourg website is partially compliant with the European Standard EN 301 549 and the Web Accessibility Assessment Framework (RAWeb) version 1 , due to the reasons listed below.

The content listed below is non-accessible for the following reasons:

Non-compliance

Several elements of non-compliance are described in this document, including some recurring on several pages:

• Some decorative images are not ignored by the screen reader.
• Some complex images do not provide a detailed description.
• Some texts are coded as text images without a CSS replacement mechanism.
• Some colors are used as the only visual means of conveying information. indicating an action. prompting a response. or distinguishing a visual element.
• Some text colors are not sufficiently contrasted with their background.
• Some visual component colors are not sufficiently contrasted with their background.
• Some media contents (audio. video) lack transcript or audio description.
• Some table headers are not correctly tagged.
• Some links combined with their context fail to describe their purpose or destination. 
• Some links do not have a label.
• Some scripts cannot be rendered by assistive technology.
• Some scripts cannot be controlled by the keyboard.
• Some status messages are not correctly announced by assistive technology.
• Some page titles do not descript their content or purpose.
• Some language changes are not indicated.
• Some semantic HTML elements are inappropriately used for presentation purposes.
• On some pages, the information is not structured by appropriate headings. 
• Some pages miss ARIA landmarks to identify their regions.
• HTML is used instead of CSS to control the visual presentation of text. 
• Some focus indicators are not visible.
• Some information is only provided by its shape. size. or location.
• Some form fields have no explicitly related label.
• Some logically related form fields are not explicitly grouped.
• Some form fields do not control data entry.
• On some pages, the tab order does not follow relationships in the content.
• Some downloadable documents are non-accessible and do not provide an accessible alternative. 
• Some emojis. emoticons. ASCII art. or leetspeak do not have a textual alternative.

Disproportionate burden

No exemption identified 

Content not within the scope of the law of 28 May 2019

No exempt content 

This statement was prepared on 18 August 2025. 

The declarations contained in this statement are accurate and based on an actual evaluation of this website compliance with the requirements defined in RAWeb 1 , such as an assessment carried out by a third-party:  Ipedis. 

The last review of the declaration took place on March 04, 2026.

If you notice an accessibility defect on the AXA Luxembourg site,  send us an email to info@axa.lu: describe your problem and specify the page on which it occurred. 

We commit to replying to you within 1 month. 

Within reasonable limits, the correction of the accessibility issue will preferably be carried out online such as to remedy the problem in a sustainable way. 

Should this not be possible, the information you requested can be made available to you in an accessible format of your choice:

• In writing in a document or email
• Orally in an interview or by phone.

Should the reply be unsatisfactory, you also have the possibility of informing the Information and Press Service, the body responsible for supervising accessibility, via its online complaint form or the Ombudsperson, the mediator of the Grand Duchy of Luxembourg.