MyAXA: The customer account earmarked for individual customers
The MyAXA customer account is reserved for our Individual Customers who have taken out a policy with an AXA intermediary (agent, broker, banking partner) or directly with AXA Luxembourg.
Individual customers
Access your MyAXA customer account to contact assistance, view your policies and make the most of many other services
- Eligible policies: Motor, Home, Health Individuals, Life Individuals, Investment Individuals, Civil Liability, Accident, Travel
- Ineligible clients: Business customers, legal entities.
- Ineligible policies: Pets, Corporate IARD, Vehicle fleets, Employee Benefits policies taken out via the employer (Life or health), Landlord’s Civil Liability.
Need help logging in?
Contact our Customer Service directly
- by Email: client@axa.lu
- by phone on +3524424241
Make your healthcare claims and track their progress in our MyAxa customer space
Quick and easy, you can make your claims simply by submitting photos of your statements and invoices and learn all about the site’s features via an explanatory video:
EBN The digital solution for group LIFE and HEALTH policies taken out through companies
The portal is intended for members of a group policy and for human resources
Do you have an AXA policy through your company?
Have you taken out a Life & Pensions or Supplementary Health policy through your company? Access your EBN portal.
- Eligible policies: group policies such as supplementary pension scheme (RCP), supplementary health scheme, international savings scheme (EXPAT), international pension scheme (PROTECTION) or supplementary pension scheme for the self-employed (RCPI)
- Ineligible policies: Motor, Home, Health Individuals, Life Individuals, Investment Individuals, Civil Liability, Accident, Travel.