
How can we help you?
Do you have a question, need to report a claim or require assistance? Select what you need to quickly find the right contact.
Is it an emergency? Immediate assistance, 24/7.
I am a private customer

I want to report or track a claim
claims@axa.luHave you had an accident, suffered damage to your home or would you like to make a request related to your health insurance?

I would like to take out insurance
Find an agencyWould you like information, advice or to take out AXA insurance?

I have a question about my policy
client@axa.luPolicy changes, cover, a change in circumstances or any other question about your insurance or an invoice. Monday to Friday, 8 a.m. to 5 p.m. on +352 44 24 24 1.

I want to manage my insurance online
Access MyAXAWith MyAXA, view your policies and documents, report and track a claim, or submit your health reimbursement requests.
I am insured through my employer
I am a business

Business activities
corporate@axa.luFor information or support regarding your company’s insurance: +352 44 24 24 50 18


Employee insurance
Discover Employee BenefitsIf you are an HR manager and your request concerns Group insurance (health, pension or protection): +352 44 24 24 47 68
I have another request

I am a garage or repair shop
claims@axa.luDoes your request concern a claim file or a repair for an AXA policyholder?

I am a supplier or service provider
logistique@axa.luFor requests relating to logistics, suppliers, subcontractors or deliveries:

I would like to join AXA Luxembourg
View our job vacanciesAre you looking for a job or internship, or would you like to discover our opportunities?

Complaints and other requests

I would like to make a complaint
Make a complaintWould you like to tell us about your dissatisfaction with a service, a policy or the handling of your case?

Exercise my rights regarding my personal data
View the sectionFind all the information about your rights and the protection of your personal data.

Report a concern
whistleblowalert@axa.luA dedicated channel allows you to report any conduct that may potentially be contrary to ethical standards, internal policies or the law.


