How can we help you?

Do you have a question, need to report a claim or require assistance? Select what you need to quickly find the right contact.

Is it an emergency? Immediate assistance, 24/7.

Get help →

I am a private customer

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    I want to report or track a claim

    Have you had an accident, suffered damage to your home or would you like to make a request related to your health insurance?

    claims@axa.lu 
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    I would like to take out insurance

    Would you like information, advice or to take out AXA insurance?

    Find an agency 
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    I have a question about my policy

    Policy changes, cover, a change in circumstances or any other question about your insurance or an invoice. Monday to Friday, 8 a.m. to 5 p.m. on +352 44 24 24 1.

    client@axa.lu 
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    I want to manage my insurance online

    With MyAXA, view your policies and documents, report and track a claim, or submit your health reimbursement requests.

    Access MyAXA 

I am insured through my employer

I am a business

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    Business activities

    For information or support regarding your company’s insurance: +352 44 24 24 50 18

    corporate@axa.lu 
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    Vehicle fleet

    Insure or manage a vehicle fleet: +352 44 24 24 50 18
     

    flottes@axa.lu 
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    Employee insurance

    If you are an HR manager and your request concerns Group insurance (health, pension or protection): +352 44 24 24 47 68
     

    Discover Employee Benefits 

I have another request

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    I am a garage or repair shop

    Does your request concern a claim file or a repair for an AXA policyholder?

    claims@axa.lu 
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    I am a supplier or service provider

    For requests relating to logistics, suppliers, subcontractors or deliveries:

    logistique@axa.lu 
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    I would like to join AXA Luxembourg

    Are you looking for a job or internship, or would you like to discover our opportunities?

    View our job vacancies 
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    I am a journalist or media representative

    For any press or media enquiry:

    info@axa.lu 

Complaints and other requests

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    I would like to make a complaint

    Would you like to tell us about your dissatisfaction with a service, a policy or the handling of your case?

    Make a complaint 
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    Exercise my rights regarding my personal data

    Find all the information about your rights and the protection of your personal data.

    View the section 
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    Report a concern

    A dedicated channel allows you to report any conduct that may potentially be contrary to ethical standards, internal policies or the law.

    whistleblowalert@axa.lu