AXA Luxembourg offers its beneficiary clients an online medical advice service, an assistance with a doctor via videoconference, 7/7, from 9 a.m. until 5 p.m.
No consultation fees are charged as the service and medical advice are paid for by AXA Luxembourg.
Your child starts feeling unwell on a Sunday morning? Breathing difficulties? A sudden fever? A medical video assistance can be helpful when you have practical questions concerning your health.
In our common fight against the corona virus, this service will be completely paid for by AXA Luxembourg during the coming months and until the end of the Covid19 health crisis.
The objective of this initiative is to limit visits to the doctors’ office, following the recommendations of the Ministry of Health in the guide "The organisation of the health system in times of the COVID-19 crisis"
The consultation takes place in the same way as it would in a surgery: the doctor gives advice, makes a diagnosis and/or refers the patient to a specialist or the emergency services. Digital consultations comply with all protocols and approvals applicable to physical consultations.
The primary objective is to obtain initial medical advice and information on what to do in the patient's case.
To offer this service, doctors use the video service and network of doctors offered by AXA Partners, an innovative service that is already up and running in France and Belgium. The remote consultation takes place on a secured website, accessible with a personal code that you will receive. No need to install an app or software.
Doctors that attend to AXA Luxembourg customers in the course of this remote consultation service operate in Luxembourg.