Medical tele-advice with a general practitioner

AXA Luxembourg offers its beneficiary clients an online medical advice service, an assistance with a doctor via videoconference, 7/7, from 9 a.m. until 5 p.m.

No consultation fees are charged as the service and medical advice are paid for by AXA Luxembourg.

Why use remote medical service ?

Your child starts feeling unwell on a Sunday morning? Breathing difficulties? A sudden fever?  A medical video assistance can be helpful when you have practical questions concerning your health.

How does the online medical advice service work?
Contact AXA Assistance
On (+352) 44 24 24 20 20 to schedule an online consultation. Provide the number of one of your policies. Answer a few questions designed to analyse the situation and prepare for the consultation.
Set up the connection with the virtual waiting room:
You will then receive a text message or e-mail confirming the medical appointment, with a link and a unique access code to access the virtual waiting room.
Conduct the consultation remotely:
At the time of the appointment, the doctor will start the video consultation. You will therefore need a computer, tablet or smartphone with an Internet connection and a camera.

In our common fight against the corona virus, this service will be completely paid for by AXA Luxembourg during the coming months and until the end of the Covid19 health crisis.


The objective of this initiative is to limit visits to the doctors’ office, following the recommendations of the Ministry of Health in the guide "The organisation of the health system in times of the COVID-19 crisis"

Multilingual online consultation

  • Consultations can be arranged in French or English. A consultation in Luxembourgish or German cannot be guaranteed.

Telemedecine service, free of charge seven days a week

  • Free consultation with a doctor in Luxembourg via video conference, 7/7 and from 9 a.m. until 5 p.m.

Secure remote consultation

  • Please note that the medical consultation is not recorded and that all medical data transmitted during your video conference is subject to professional secrecy of independent doctors.
An innovative service for a first diagnosis:

The consultation takes place in the same way as it would in a surgery: the doctor gives advice, makes a diagnosis and/or refers the patient to a specialist or the emergency services. Digital consultations comply with all protocols and approvals applicable to physical consultations.

The primary objective is to obtain initial medical advice and information on what to do in the patient's case.

To offer this service, doctors use the video service and network of doctors offered by AXA Partners, an innovative service that is already up and running in France and Belgium. The remote consultation takes place on a secured website, accessible with a personal code that you will receive. No need to install an app or  software.

Doctors that attend to AXA Luxembourg customers in the course of this remote consultation service operate in Luxembourg.

AXA Luxembourg customers who are beneficiaries:
- All current and future Individual Home and Motor customers - All persons covered by Individual Health insurance or a Group Health policy and Collective life policy through their employer.
Services & Advice:

Find an agency

An advisor is available in every region of the Grand Duchy to offer you his services and his well-informed advice about insurance solutions.

Trouver une agence AXA

Coronavirus :

Coronavirus: the latest information and the AXA Luxembourg insurance cover


AXA Assistance

Emergency and Assistance, contact AXA Assistance

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